For our client, a specialized company for outsourced omnichannel customer support, experience, and complaint handling, we are looking to find a Client Relations Officer
Responsibilities:
- Responsible for handling, investigating, and resolving customers complaints within given timeframes through various mediums including telephone and email.
- Obtaining necessary information/updates from other departments regarding the resolution of the complaints.
- Presenting detailed summaries of complaints to the Head of Department.
- Negotiating suitable resolutions to complaints with clients.
- Ensuring that all formal replies are provided accordingly depending on the task.
- Providing complaints-related reports as requested.
- Ensuring tickets and data capturing is accurate and timeous.
- Perform any other related duties as assigned.
Requirements:
- BSc Degree at any related field.
- Languages: English, German, Portuguese, Spanish are highly preferred.
- Skilled in problem solving, punctuality, ability to work under pressure.
- Experience with ticketing systems and CRM.
- 3 years of experience in the Forex industry will be considered an advantage.
- Previous experience as account managers, support agents, Back Office, Compliance.
- Excellent knowledge of Microsoft Office (Excel, Word)
- Fluent in English (Verbal and Written)
- Ability to handle large amount of data.
- Attention to details; ability to follow procedures.
Benefits:
- Attractive remuneration package according to qualifications and experience.
- Private Medical Insurance after completion of the first 3 months of employment.
- Discretionary performance bonus and annual salary review.
- Employee Referral Bonus.
- 21 days of Annual Leave.
- 5 days of Paid Sick Leave.
- Corporate discounts.
- Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
- Amazing Opportunities for career advancement vertically and horizontally.
- Magnificent Corporate Events and Team building activities.
Salary:
€2,000 - 2,500 monthly gross, depending on experience